How it Works
You select a package that suits your anticipated requirements based on how many updates and changes you think may be required over the coming months. (the more hours you buy in advance the better the rate)
This buys you a certain number of priority hours which are credited to your account.
As the work is carried out based on the change requests you submit, the time spent will be logged against the hours on your account. Minor changes will normally be actioned within 24 business hours. Larger pieces of work will be scheduled according to the requirement and developer time available but in most cases would be completed within 48 – 72 business hours. Time is billed in 15 minute increments.
When you have used 65% – 75% of your hours in credit we will notify you and suggest you review your plans in order to determine if further hours should be budgeted for.
You can request a statement at any time which will show the work carried out and the time taken.